01
Fault
detected · to BGP
A site drops — or degrades below what the applications need.
- Reachability monitored to BGP routing
- The whole site in view, not one link
- The alert opens the incident itself
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02
Coordinate
the NOC · 24×7×365
A multi-lingual NOC owns the incident from the first alert.
- Sees the whole site, not a ticket queue
- Multi-lingual, follow-the-sun
- Orchestrated on XVOLV Orvion
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03
Dispatch
25,000+ engineers · 200+ countries
The nearest certified engineer is located and sent.
- Geo-located to the site
- Certified for the specific task
- Kit staged and tested before travel
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04
Attend
4h response → next business day
An engineer attends and fixes it — to the SLA tier.
- Break-fix to the agreed SLA
- An engineer on site, not a queue
- Attendance measured, not assumed
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05
Prove
logged on XVOLV Orvion
A GPS-linked site report proves the visit and the fix.
- GPS-stamped digital site report
- Attendance measured against the SLA
- Evidence — not an assurance
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